Refund policy

Store Refunds & Returns

 

For safety and quality assurance reasons, we are unable to accept returns on research products. All our products are sourced from reputable manufacturers with established safety and quality records.

We stand firmly behind the integrity of our products and are committed to your satisfaction. If you experience any issue or have concerns regarding a product you’ve received, please contact our support team — we’ll be happy to assist and ensure your concerns are properly addressed.

Certificates of Analysis (COAs) for most products are available on our dedicated test results portal for your review and verification.


Refunds

 

In the event that you are not satisfied with the research product you purchase, you may contact our care team to discuss the issue.

 

Refunds will not be issued for purity or fill weight unless 3rd party test results are presented showing that the product is either underweight or the purity is under 98%. Upon submission of these 3rd party test results, a full refund will be issued.

 

Test results are only accepted from reputable testing providers, as indicated here:

 

      1. TrustPointe Analytics

     

      1. MZ Biolabs

     

      1. Janoshik Analytical

     

      1. Prime