Policies

Policies and Research-Use Terms

BioLink Analytica supports qualified research customers with a focused catalog, clear product presentation, and access to available documentation. These policies outline how orders, shipping, documentation, and support are handled.

By browsing the site or placing an order, customers confirm that they understand BioLink Analytica products are offered for legitimate research purposes and that they are responsible for reviewing all applicable requirements before purchasing.

Research Use Only

Products are listed for qualified research review and laboratory-oriented workflows.
BioLink Analytica provides product information, availability support, order assistance, and documentation support.
Research design, handling protocols, and end-use decisions remain the customer's responsibility.
Customers must follow applicable laws, institutional standards, and internal compliance procedures.

Product Form and Documentation

Compounds are sold individually unless a product page states otherwise.
Product pages may include presentation details, available sizing, pricing, and related documentation.
When available, third-party laboratory reports, COA files, or analytical result PDFs may be linked for customer review.

Shipping and Delivery

Shipping is generally handled through UPS Ground or FedEx, depending on availability and order details.
Most orders arrive within approximately 3 business days, though delivery timelines may vary by carrier and destination.
If a package is lost in transit and not marked delivered, shipment insurance may support a refund or one-time reshipment review.
Customers should use a secure delivery location and confirm shipping information before placing an order.

Refund and Return Policy

Due to quality-control requirements, returns are not accepted once a product leaves the facility.
Refund requests related to purity or weight may be reviewed when supported by third-party testing from an approved analytical laboratory.
Approved quality concerns are handled by BioLink Analytica support on a case-by-case basis.

Chargeback and Order Support

Customers should contact support to resolve order concerns before initiating a bank dispute.
Chargebacks on valid, fulfilled orders may affect future account access.

Contact

For product availability, order support, documentation requests, or policy questions, contact BioLink Analytica through the Contact page before placing an order.

Last updated: June 29, 2026